Streamline Your Microsoft Intune Management with This Modern Web Application

Kiran Kumar
Nov 18
2 min read

If you've ever watched your service desk team struggle with complex Microsoft Intune workflows, you know the pain. Endless training sessions, lengthy onboarding periods, and tickets piling up because only senior admins can handle device management tasks. It's frustrating, inefficient, and expensive.

There's a better way. The Intune Admin Web Application is an open-source solution that's transforming how IT organizations approach device management. Built with modern web technologies, this tool simplifies Microsoft Intune, Windows Autopilot, and Azure AD administration into a streamlined interface that even your newest L1 support agent can master in hours, not weeks.

Empower Your Service Desk: Simplify Intune Management in Minutes, Not Weeks

If you've ever watched your service desk team struggle with complex Microsoft Intune workflows, you know the frustration. Endless training sessions, lengthy onboarding periods, and tickets piling up because only senior admins can handle device management tasks—it's expensive and inefficient.

The Intune Admin Web Application is an open-source solution that's transforming how IT organizations approach device management. Built with modern React technology, this tool consolidates Microsoft Intune, Windows Autopilot, and Azure AD administration into a streamlined interface that even your newest L1 support agent can master in hours, not weeks.

The Service Desk Challenge

Traditional Intune management demands deep technical knowledge. Agents must navigate labyrinthine admin portals, understand complex permission structures, and execute multi-step procedures without error. Each new hire needs weeks of training to become productive. Tickets get escalated unnecessarily because L1 staff lacks accessible tools to resolve simple device issues. The result? Higher costs, slower resolution times, and frustrated end users.

The Solution Your Team Needs

The Intune Admin Web Application consolidates essential operations into a single, intuitive dashboard. Upload device hardware hashes with CSV files and real-time progress tracking. Offboard devices from all services with one click that automatically executes the correct sequence. View all Autopilot registrations in a consolidated view—no more jumping between multiple Microsoft portals.

This strategic solution empowers first-line support teams by handling complexity behind the scenes while presenting simple, straightforward options. New service desk hires become productive on their first day. Training time drops by 70%, translating to lower costs and immediate productivity from new team members.

Measurable Impact

Speed matters in support organizations. Tasks that previously required 15-20 minutes now complete in under 2 minutes. First-call resolution rates climb because L1 agents handle more requests independently. Average handle time decreases, escalation rates drop, and customer satisfaction scores improve.

The application features enterprise-grade security with encrypted credential storage and role-based access control. Your Azure AD credentials remain encrypted in the browser, never appearing in your codebase. Security and usability work together seamlessly.

Get Started Today

Deployment takes under 30 minutes. You'll need Node.js 16+, an Azure AD tenant, and an app registration with Microsoft Graph API permissions. Clone the repository, install dependencies, configure your Azure AD credentials through the Settings page, and your team is ready to go.

The open-source nature means complete transparency, community contributions, and flexibility to customize workflows for your specific requirements.

Explore the project on GitHub and discover how this modern approach can revolutionize your IT support operations.

Transform your service desk from a cost center into a competitive advantage—reduce training time, accelerate resolution, and empower your L1 team with tools that make them productive from day one.